How Pizza Hut turned Customer Service Around with the PX12 System Hire Top Performer Template


Customer service is the key to success at any local Pizza Hut franchise, and with 40 stores throughout the Eastern U.S., our client was struggling to address issues of marginal performance and high turnover that was affecting sales and profitability in their stores.


Chain now hires to the top 4% of performers, replicating their most successful team members, increasing retention and increasing profitability of their stores. PX12 System had the chain’s top 73 Customer Service Team Members take the PX12 Performance Profile diagnostic profile. PX12 System also worked with leadership to evaluate the key metrics for success in the Customer Service position. Using this data, a Top Performer Template was developed for screening and hiring this position.


Whether senior executives or frontline customer service professionals, PX12 System can help your organization hire better, predict success and optimize performance saving you time, money and improving your overall company results. Hire only top performers with PX12 System Hire.

Metrics - Clear performance metrics were established by executive leadership and combined with the insights based on the profiles of the top 10% of total customer service team members using the PX12 Performance Profile profile.

Benchmark - Trainees took the diagnostic and received 10 weeks of coaching based on the growth areas indicated by their individual results.

Results - Company now hires to the top 4% of performers saving time, recruiting costs and increasing the success of their stores and profits.

"We can hire to the top 4% using the PX12 Performance Profile diagnostic. This is the most accurate performance measuring system I have used in my 35 years in business. This is truly a profit strategy system like no other."

J Tierney

Vice President of Corporate Development